Payments/Cancellations

Will I get my money back if I cancel my yacht?
If cancelling within 24 hours of placing your booking you will receive a full refund of the 10% deposit. Please note, the 24 hour period begins when you ...
Thu, 25 Jan, 2018 at 3:08 PM
How can we split the payment between the members in our crew?
Once the yacht is booked, the lead booker can invite friends to the crew list by entering their email. They will then be able to create their ...
Wed, 14 Sep, 2016 at 12:32 PM
My payment shows as failed/pending, what do I do?
If it says failed/pending it means that the payment has not and will not go through. First of all, please try to pay from another browser. Google Chrom...
Wed, 14 Sep, 2016 at 12:35 PM
I cannot join my crew, can I get a refund for my spot?
Unfortunately, we cannot refund your part as the yacht is not being cancelled, and we cannot make individual refunds. Your crew needs to pay for the yac...
Fri, 13 Oct, 2017 at 10:28 AM
Where do I pay?
Please log in to your booking and you will be able to view the due dates, all past payments and make payment. All payments need to be made via the b...
Fri, 13 Oct, 2017 at 10:29 AM
I am joining a yacht through Crew Finder, how can I pay part of an invoice that is already fully paid?
If the invoice has already been paid in full you cannot make your payment to us. You will need to arrange payment internally with the rest of the cr...
Wed, 14 Sep, 2016 at 12:46 PM
How do I know when to pay my invoices?
Please log in to your booking and here you will be able to view details of all the instalments and due dates. We offer a payment plan for you to be ...
Tue, 25 Sep, 2018 at 12:26 PM
Is it possible to make a wire transfer?
No, we do not have this option. All payments must be made through your booking by card.
Mon, 30 Oct, 2017 at 4:03 PM
What additional costs can I expect on site?
You can read more about the additional costs on site here. Cabin bookings and yacht bookings vary in what is and isn't included, so be sure to refer ...
Fri, 13 Oct, 2017 at 10:31 AM
Do I have to to pay a card fee when I pay my invoice?
No, we do not charge card fees. Contact your bank as they may charge their own card fees or foreign transaction fees.
Mon, 30 Oct, 2017 at 4:05 PM